Small businesses still battling to break through to greater profits have to weigh financial output against potential income. Hiring new employees to answer phones and field customer and client questions, or take new orders or complaints can cut into profits considerably. A phone answering service provides affordable support for companies who value quick and professional responses to all customer phone calls. Knowledgeable attention and always-available customer service can help a small business grow.
What Does a Phone Answering Service Do?
Telephone services can be either automated or live. Automated packages can record messages with voice mail, transfer important phone calls and give callers custom messages and answers to their questions with a few button pushes.
Live versions feature dedicated professional phone workers who answer phone calls for your company 24 hours a day and seven days a week, depending on the service you pay for. They are trained to take clear, concise messages and give information about business product lines and services to interested parties. If your company experiences high call volume and you do not have the employees to handle it all, phone workers can screen important calls and patch them through to the right person. This saves time and headaches during the work day. Business phone answering operators can also take orders after business hours, or check information for existing customers.
Increase Customer Satisfaction with Live Support
One of the most commonly complained about aspects of dealing with business customer service is the difficulty in getting a real, live human on the phone when you need help. Automated services are nearly omnipresent in the business world, and can be very effective for routine inquiries. A live answering service can set your small business above the rest by providing customers with the personal attention their issue or order deserves.
Customers and clients want to feel they are being heard and their concerns are more than just another message on a machine. A quality answering service matches specially trained people with small businesses who need their communication and personal skills. Customer satisfaction leads to increases sales, repeat business and the ever-effective word of mouth advertising.
How a Business Phone Answering Service Saves Money
Hiring a full-time employee to answer phones can cost thousands of dollars every month, and just one cannot work all day, every day so you never miss a call. An automated answering service can cost less than one hundred dollars, and live voice services still cost much less than hiring a full time employee. Your company also saves money on additional telecommunications equipment and new technology.
The main financial benefit of telephone answering services is not only in the amount of money it can save a small business every month. With constant support, the ability to take orders and service clients at any time and increased customer satisfaction, income will increase.
If your small business wants to increase profits by providing potential and existing customers a constant method of contact, phone answering services may be an ideal solution. Automated packages save more money, but are limited in the range of options, while live operators cost more but offer more personal attention. Whether you simply want to record voice mail, transfer calls and offer a recorded message, or have multiple people fielding client questions and taking orders, small business phone answering services will help your company grow.
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